CertifiQ Display — Setup & FAQs
Every collectible has a story. Tap • Verify • Own.
Quick note: If your token isn’t linked yet, scanning will take you to the activation flow first. Once you’ve purchased the add-on and uploaded photos, we’ll authenticate and reassign your token to the final live viewer page.
Photo Submissions
To help your cards receive the best evaluation for authentication, high-quality photos are essential. Here are some simple tips to ensure your images are sharp, clear, and grading-ready:
- Lighting matters: Use bright, natural daylight when possible—shoot near a window or outdoors on a cloudy day for even lighting without harsh shadows.
- Avoid glare: If shooting under a lamp, diffuse the light with a thin white cloth or bounce it off a wall to minimize reflections on the card’s surface.
- Use a plain background: Lay your card flat on a neutral surface like white poster board or a soft cloth to keep focus on the card.
- Position and angle: Align your camera directly above or facing the card head-on—avoid tilt or skew by using a tripod or propping your phone securely.
- Fill the frame: Zoom in or move closer so the card nearly fills the frame—this maximizes detail and resolution while keeping the background minimal.
- Lock focus and exposure: Tap the card on your phone’s screen to focus. If available, lock focus (AE/AF lock) so the phone doesn’t refocus or change exposure while capturing.
- Steady as you go: Hold your hands steady or brace your elbows. Even better—use a small stand or stack of books to support the phone for crisper shots.
- Resolution counts: Always shoot in your camera’s highest setting. Shooting in 12 MP or higher ensures graders can zoom in without loss of detail.
- Multiple angles: Capture both the front and back of the card. If the card has surface details or potential scratches, take a few angled shots to reveal texture or gloss.
- Why it matters: The clearer and more detailed the image, the easier it is for graders to assess mint condition, edge sharpness, centering, and surface flaws. Sharp, well-lit photos significantly improve the accuracy of authentication—and your card’s potential grade.
Tip: If your token brought you here, it will already be filled in on the upload page.
Setup Instructions
Reminder: Keep the token with your card. During verification we’ll use it to reassign the scan destination to your final live viewer page.
- Open the box. Carefully pry the lid using a flat-head screwdriver at the notch, then lift straight up.
- Prepare the plexiglass. Remove the protective film from both sides of the UV acrylic (plexiglass). If you have a double-sided display configuration, repeat for the back acrylic.
- Place your card. Place your graded card (or card saver) into the center slot so it sits upright and centered.
- Install the NFC token (optional). If you purchased an NFC token/medallion, mount it in the top recess. Twist slightly clockwise to lock it.
- Reinstall the plexiglass. Slide the UV acrylic into the front slot. If applicable, repeat for the back slot.
- Close & display. Press the lid down firmly until fully seated.
- Mounting prep (back side). Apply the 3M hanging tab at the top-center. Add bumper pads to the bottom corners to keep it level and protect the wall.
If you’re activating your token for the first time, start at the activation flow, then submit your photos at r.certifiq.tech/upload.
Quick Actions
Most people start here.
If you scanned a token, upload will auto-fill it. If you haven’t purchased yet, buy the add-on first.
Back Diagram
- Steel wall-mount tab at top-center
- Bumper pads at each bottom corner
Front diagram removed (the design changed). We’ll publish an updated front diagram in the next documentation pass.
Frequently Asked Questions
What does the NFC token do?
Tapping the token opens your collectible’s digital profile in your mobile browser. From there you can view details, verify authenticity, and (if enabled for that collectible) claim or transfer ownership on-chain.
Do I need a Web3 wallet?
For basic viewing and verification, no wallet is needed. If you want to claim ownership, receive transfers, or transfer the DOC yourself, you’ll need a wallet such as MetaMask, Phantom, or Coinbase Wallet.
How do I set up a wallet?
- Install MetaMask (iOS/Android or browser extension) or Coinbase Wallet.
- Create a wallet and securely back up your recovery phrase. Never share it.
- Use the Polygon network when interacting with CertifiQ collectibles.
- Return to CertifiQ and connect your wallet when prompted.
No crypto is required for viewing. Gas fees may apply for transfers.
How do I upload my collectible?
Use the upload page:
You’ll submit high-resolution front/back photos plus a few details (grader + cert # if graded). If your collectible is raw, cert # is optional.
How do I claim ownership of my collectible?
After you purchase the add-on and submit your photos, CertifiQ authenticates the collectible and creates your DOC.
We’ll contact you (or use the wallet address you provided during upload) when it’s ready to claim/transfer.
If you didn’t have a wallet ready during upload, you can complete wallet setup later at certifiq.tech/wallet.
How do I transfer ownership?
When you sell or trade the physical collectible, you should also transfer the DOC (NFT) to the buyer at the same time.
- Open the CertifiQ viewer or your Web3 wallet/NFT platform.
- Select the DOC/NFT you want to transfer and choose Transfer or Send.
- Paste the buyer’s wallet address and confirm the transaction on Polygon.
What if I bought the card but the DOC wasn’t transferred to me?
The DOC (NFT) follows the wallet that currently holds it. If you purchased the physical card but the DOC still sits in the seller’s wallet, only the seller can transfer it to you on-chain.
Your best options are:
Your best options are:
- Contact the seller and ask them to transfer the DOC to your wallet address.
- Make future deals include “DOC transfer included” as part of the terms.
Where can I view the NFT?
You can view it in the CertifiQ Viewer (best experience) and on Polygon-compatible platforms like OpenSea or blockchain explorers.
Is this secure?
Ownership history is recorded on-chain (Polygon). The NFC token is read-only and points to a CertifiQ shortlink; the destination can be reassigned by CertifiQ after verification to your final live viewer page.
Troubleshooting tips
- NFC won’t scan: Ensure NFC is enabled on your phone; try tapping near the top/back where the reader is located.
- Page didn’t load: Check your internet connection or try a different browser.
- Wallet won’t connect: Make sure you’re on the Polygon network in your wallet.
- Transfer stuck: Wait a minute and refresh; Polygon confirmations are usually quick, but congestion can delay.
Care & mounting
Clean with a microfiber cloth only. Avoid solvents on the acrylic. Use the 3M hanging tab on smooth walls and bumper pads to keep the frame level and protect surfaces.
Support
Need help? Contact us through the website or email support.